Media Summary: Have you ever contacted customer support with a simple request, only to find yourself trapped in a loop of scripted chatbot ... AI Studio now supports creating and managing Large Action Model (LAM)– Josh Goldlust, VP of Product Management at
Genesys Agentic Virtual Agent Powered - Detailed Analysis & Overview
Have you ever contacted customer support with a simple request, only to find yourself trapped in a loop of scripted chatbot ... AI Studio now supports creating and managing Large Action Model (LAM)– Josh Goldlust, VP of Product Management at Join us for CX in Focus, a series that explores the ideas, technology and stories shaping the future of customer experience. In the ... Great CX transformation starts with a decision to meet customers where they are. Automation made that possible at scale as the ... This is such an exciting episode! Our host Matt Lawson sits down with the
LLMs are great at talking. LAMs are built for doing. In this video, we break down how the new For years, CX strategies have forced a tradeoff: efficiency or experience. Automation-first approaches reduce cost but fragment the ...
